“Fraud hotel, take money and deny check in no refund”
Nothing good, they refused me check‑in and won't refund the amount paid; they also cut off calls and switched off the number they gave for resolution.
Dsouzaمنذ 8 أشهر
لحظة من فضلك…
★★★·Mumbai·2.6
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أو اكتبها ببساطة — «حوالي يوم 20، ثلاث ليالٍ»
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Hotel O Royal Grand in Mumbai offers spacious family rooms with air-conditioning, private bathrooms, and complimentary WiFi. Each room features a work desk, seating area, TV, and wardrobe. The hotel provides a lounge, 24-hour front desk, daily housekeeping, laundry service, and room service. It's located 1 km from Chhatrapati Shivaji International Airport, near Phoenix Market City Mall and Powai Lake.
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كيف يقيّم النزلاء الفندق، جانبًا بجانب.
Nothing good, they refused me check‑in and won't refund the amount paid; they also cut off calls and switched off the number they gave for resolution.
Dsouza·منذ 8 أشهر
NA. Room was small and not cleaned properly at check-in. There was dust everywhere, and even dust coming from the AC, which made me sneeze. AC didn't work properly during the stay. Found a cigarette butt in the corner, proving the room was not cleaned well. Housekeeping was inconsistent — I had to request cleaning every day. Bedsheet and blanket were not changed for 2 out of my 3 nights. Used the same towel for 3 days until I asked for a replacement. No basic amenities like water bottle, tea/coffee sachets, hanger, iron box, etc. Bathroom door had no lock, and the main door latch was difficult to close
Leoraj·منذ 11 شهرًا
Very bad service, nobody took responsibility after booking the hotel, so I cancelled the booking.
Ram·منذ سنة
The spot right next to Sakinaka Metro Station is incredibly convenient.
Goutam·منذ 3 سنوات