“Disapointing. Very overpriced even with a genius discount.”
The afternoon front‑desk staff were as welcoming as a prison guard, and the same attitude carried over to the lady who refilled the breakfast buffet the next day. They treat “pay at the property” as meaning you must hand over your credit card the moment you reach the desk, but payment should actually be made at checkout, not check‑in. From my background in tourism, I know that demanding upfront payment signals that the hotel expects guests to leave without paying, which is insulting and undermines trust. Paying before experiencing the service removes the hotel’s accountability and makes it hard to resolve disputes—like a noisy room, broken AC, or wrong room type—since the bill can only be corrected at checkout. Incidentals such as minibar, restaurant, room service, and spa are naturally settled at the end, keeping billing clean. Flexibility is also lost when guests must pay immediately; early departures, extended stays, or room upgrades should be reflected in the final bill. A credit card on the reservation already protects the hotel against no‑shows and cancellations, so there is no need to demand immediate payment at the desk. Calling yourself a “business hotel” does not justify treating families with contempt, and if you plan to insult all guests, you might as well abandon the Genius program and leave the rooms empty.
Clemernce·منذ أسبوعين