voco The Shelby - Myrtle Beach by IHG

The staff were friendly, yet there was only one ice machine and a single microwave shared among three hotels.

Melody·منذ 3 أسابيع

They’re still renovating one tower, but the other tower was lovely, the grounds were well kept, and the small restaurant served decent food; the personnel were excellent.

Arrington·منذ 3 أسابيع

“Overal, nice place.”

The location was fine, but the property could have benefited from a deeper cleaning.

Kristy·منذ 4 أسابيع

“Extremely Disappointing Stay — Billing Issues and No Customer Service”

My recent stay at Voco The Shelby – Myrtle Beach by IHG from September 25–27, 2026 was extremely disappointing, particularly because of the billing problems that followed the stay and the complete lack of response from management. My reservation was made , and the full reservation amount was already paid . Despite that, I subsequently found multiple additional charges from Voco on my credit card. What is even more frustrating is the complete lack of customer service after the stay. I sent multiple voice messages—because no one is ever available to answer the phone—and several emails requesting that someone review the charges. No one has ever contacted me to explain the charges or resolve the issue. I should not have to repeatedly chase a hotel for an explanation of charges appearing on my credit card. If there were legitimate additional charges, management should have been able to provide a clear, itemized explanation. If any of the charges were duplicate or erroneous, they should have been promptly refunded. The lack of communication is unacceptable and has completely overshadowed my stay. A billing issue can happen, but ignoring repeated attempts by a customer to get an explanation is simply unacceptable. Based on my experience, I cannot recommend Voco The Shelby – Myrtle Beach. Until the billing issue is properly investigated and resolved, and the hotel demonstrates that it takes customer concerns seriously, I would strongly encourage future guests to carefully monitor their credit card statements and verify all charges after checking out

Simona·منذ 4 أسابيع

“My overall stay was good.”

I like the location and balcony facing the beach. The extra sitting area was also an asset. The handle to the door was broken and the door to the balcony would get off track and we couldn't open it without struggling

Alisa·منذ شهر