Doña Rose Surf Hostel

The hostel’s location is good. The first night I had a terrible experience with a drunk older man; my companion and I couldn’t sleep all night, and we have videos and photos as proof. The showers were dirty, there was constant dampness throughout the hostel, and there were bugs and cockroaches in the bathroom.

Lidia·منذ أسبوعين

“El peor hostal de Gran Canarias, roban las cosas.”

The owner clearly doesn’t care about guests; when I reported that someone stole my food from the fridge, which was labeled with my name, and later stole two phone chargers, she just said “sorry” and did nothing. I was about to call the police for a raid, but the two volunteers were frightened, not friendly, and seemed only interested in partying and smoking. Why didn’t she care about my theft? The hostel is a mess: the cleaning is awful, the shower water stagnates, and you can bathe in sandals with water that never dilutes. The kitchen and dining area don’t match the photos. The beds are uncomfortable, all curtains are damaged and hang poorly on hair‑pins, and the room was never cleaned, no trash taken out, no sweeping. The fan is dusty, never cleaned, and blows dust when on. They sell padlocks for lockers, but the lockers themselves are terrible. I’ve stayed in many hostels and never had to buy padlocks; they’re usually included. This hostel feels like a theft. The volunteers don’t clean well, don’t speak Spanish, and there’s no bilingual staff. One volunteer called me “crazy” when I mentioned the theft and my intention to call the police. I can’t imagine what kind of people work there. Overall, it’s the worst hostel.

Julieth·منذ أسبوعين

“Familiar”

The location, staff treatment, and affordability were positive. The staircase to the room is very steep.

Maria·منذ أسبوعين

We met friendly people and nice staff, but the rooms were wrong: we were told via WhatsApp that seven of us would stay in two 4‑bed rooms, yet on arrival we were split into three completely different rooms and told there were communication issues—if we’d known earlier we could have cancelled.

Luna·منذ 3 أسابيع

“Un'ottima soluzione per pochi giorni con poche pretese”

The location was outstanding, but the place wasn’t spotless and the shared kitchen and fridge were locked after 11 pm.

Roberta·منذ 3 أسابيع