El Guest Lodge & Spa

“I had a great stay”

The smell. Nothing

Yamkela·منذ 5 أيام

The place was clean, well‑maintained, and had everything you’d need for a comfortable stay, so I had no complaints about the accommodation itself. After checking out, however, the receptionist called me to accuse me of damaging the towels because they had makeup stains and demanded I pay for them. As someone in hospitality, I know that offering dark‑colored towels for makeup users is a simple, practical consideration, yet no one told me about any towel restrictions or that makeup stains would incur extra charges. The receptionist’s attitude worsened the situation; she raised her voice, spoke disrespectfully, used abusive language, and even asked if I would behave the same way in my own home. She added an inappropriate comment about “natural beauty,” implying that makeup users were unwelcome. The lack of professionalism and customer service completely ruined an otherwise pleasant stay, and management needs to seriously address how guests are treated because cleanliness and a beautiful establishment mean little when the service is this poor.

Anathi·منذ أسبوع

The area is noisy, especially with the school next door making it even worse.

Maqungo·منذ أسبوع

We arrived early but had to wait quite a while for someone to welcome us; the staff was a bit friendly.

Yavela·منذ أسبوعين

“beautiful and clean”

Everything was fine.

Mkhutshwa·منذ 3 أسابيع