“O pior foi o check-out: saímos com a sensação de que estavam nos expulsando, tamanha a falta de cordialidade no atendime”
We booked two rooms and had a very frustrating experience, especially with the service. We arrived around 2 a.m. in the cold and rain. Even though the reservation was paid, it took almost an hour to get the keys. At check‑in there was a discrepancy about the number of guests. We were just trying to sort it out and rest, so I made it clear we could pay any difference. We paid an additional R$ 100 on the spot to regularise the stay, but we never received a receipt for that payment. After we finally got in, we noticed the air‑conditioning, which was advertised as a amenity, wasn’t working properly in heating mode. We told a staff member, but the issue wasn’t fixed during our stay. We used the rooms for a very short time, from about 2 a.m. to noon. At check‑out, the service was disappointing again. The way we were treated felt rude and unwelcoming, ending the stay on a very negative note. I understand that mishaps happen, but for us the main problem wasn’t just the facilities, it was how the situations were handled. Hospitality and service make all the difference. I’m leaving this review as sincere feedback so the inn can review these points and improve the experience for future guests. In our case, unfortunately we had a bad experience and would not stay there again.
Lucasمنذ شهر