“Unbearable heat and disappointing experience”
The location is beautiful, but the stay was disappointing. We stayed this summer in a suite that cost €300 per night. The website never mentioned that the room had air conditioning. To our surprise, there was an air‑conditioning unit, which we quickly realized was probably essential because the suite was located under the roof and would otherwise be virtually uninhabitable. Unfortunately, the owner switched off the air conditioning every night due to limitations in the property’s energy supply. As a result, the temperature in the room rose to well above 30°C. The heat was so extreme that sleeping was almost impossible, and the situation became unbearable. We managed to stay for only two of the four nights we had booked before checking out early. Unfortunately, we ultimately had to pay for more than three of the four nights, even though we only stayed for two nights. When we complained about this to the owner, he approached us angrily to express his dissatisfaction about the fact that we had submitted a complaint. We found this very unpleasant and felt uncomfortable being confronted in this way. We believe that important information about a room, such as the availability of air conditioning and any restrictions on its use, should be clearly communicated in advance. For a stay costing €300 per night, we expected the room to be comfortably habitable throughout the night and for complaints to be handled in a professional and respectful manner.
Maxim·منذ شهرين