The place is well located, but the hotel was locked and closed when I arrived for several days, so I couldn’t sleep there at all :(( Dear Ladies & Sirs, I could not stay at Traian Residence hotel in Constanta because the property was already closed for several days when I arrived at the front. The entrance door was locked and the owner told me, when I called to report it, that I could not enter because the hotel had been closed for days. I am very disappointed and surprised that I was charged for one night a few days before my arrival, even though the hotel was already closed. I still wait for the refund urgently, as I have asked several times by email and by postal mail. Thank you in advance for speeding up the refund process. Best, Costin
Costinمنذ 5 أشهر