I stayed again at this hotel and felt let down by the service, especially compared to my first visit. I raised several concerns, yet the management offered only apologies without any follow‑up or tangible fixes. Apologizing without action felt hollow. The dinner buffet was also a let‑down: the menu stayed the same each night, offering almost no variety and falling short of quality. The only bright spot was housekeeping, particularly Mr. MD Joynal, who was attentive, professional, and helpful—he truly deserves praise. Overall, the experience didn’t live up to my expectations, and I hope the management takes complaints seriously instead of merely saying sorry.
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