“Terrible noise, terrible attitude from staff; not willing to compromise.”
We asked for a quiet room and paid extra for a boutique room, expecting that request to be met, but it wasn’t. Two huge TV screens were blasting a football match in the pub downstairs, and the noise from the patrons seeped into our room. When I complained, the manageress replied, “well, it’s a PUB,” as if the pub’s existence mattered more than the hotel’s. The noise in the pub area was so loud that we could barely hear each other. She flat‑out denied a refund, citing that I hadn’t given 24‑hour notice (??), and also refused to move us to another room. She did offer to turn down the TV, the only “compromise” she was willing to make, which at least showed she acknowledged my complaint. We left after an hour, unwilling to stay any longer. I paid £170 for a truly awful experience.
Heather·منذ أسبوعين