“PÉSSIMA E FRUSTANTE”
There is nothing to praise. Adriana is a terrible host who cannot solve her own hostel problems and creates issues for guests. When we arrived we paid for parking but there was no spot, one room was not ready at the 13:30 check‑in time, a room’s air‑conditioner had no control, a room was cleaned with active chlorine and was unbearable to stay in—one couple of friends had breathing problems and needed medication. When we sought the owner she was absent. One of her clients called a tow truck for our car because it was parked in front of the hotel, a problem she caused by giving our spot to someone else. She also spoke badly of other guests to customers and of us to other guests—a huge lack of professionalism. She deliberately lied about the bathroom, saying it was only for two rooms when it was for everyone, and after being asked more than three times she kept lying. When we tried to charge her she said she had no control over who used the bathroom, yet I heard her telling a later guest that he could use it. After the strong chlorine incident she offered a “courtesy” room change but didn’t inform us about leaving belongings at reception; we went out for a walk and she abandoned the “courtesy”. Terrible experience.
Franciscaمنذ 4 أسابيع