MGM Signature Towers by FantasticStay

The place was good and nice, and the staff were helpful, but there was no toilet paper and the pillows and bed sheets were yellowish; after we called the owner, they didn’t provide toilet paper until the next afternoon, which was the only bad part while everything else was excellent.

Patricia·منذ شهرين

“Servicial”

Price and customer service, the staff were very kind and helpful, but there were some T‑shirts I was going to use in my room for my kids that smelled very bad.

Sonia·منذ 3 أشهر

“Fantástico viaje.”

I loved the variety of pools and the comfort of the room and excellent staff treatment, but I was missing towels for the 5 days of stay.

Juan·منذ 3 أشهر

“Overpriced for the lack of response and service for a MGM Brand”

The hotel’s location is great, but the shower scolded me with hot water, the staff didn’t respond, the TV remote was useless, housekeeping never came, there were too few towels so I had to grab more from the pool area, and the toilet paper ran out.

Tina·منذ 3 أشهر

“We had our reservation through third-party, they did not give us”

When we got there, they didn’t hand us a room and claimed they hadn’t transferred our booking, so my family and I waited in the lobby for two hours with no room, and it felt like they were giving the reservation to someone else for a higher price, leaving us—my wife, five kids, and me—without a new room and with excuses that they never received our reservation; it was an absolutely terrible experience.

Pro·منذ 5 أشهر