Zedwell Hotel Knightsbridge

“There wasn't a room available despite me booking well in advance. Awful service.”

I booked a quiet room, but when I arrived, no room was available even though I had booked well in advance and wasn’t notified; I had to wait after a long, hard day and was told to take the tube to the Piccadilly Circus hotel where my reservation had supposedly been moved. No compensation was offered, and when I got to Piccadilly Circus I discovered the transfer hadn’t happened, so I spent 30 minutes sorting it out. The reception area feels impersonal with just a lot of check‑in consoles, and the rooms resemble glorified prison cells, though they’re very quiet. I’ve sent several emails with no reply, so overall it was pretty rubbish.

Mike·منذ يومين

“Bad service, bad higher managment”

I paid for a room I never received; I emailed them but never got a response. The room isn’t cleaned daily, which I didn’t know before; the lobby sofa and corridor couch are stained, the bed is uncomfortable, and the pillow and pillow protector are also stained. The staff, however, are good.

Umesh·منذ 3 أيام

The sheets were dirty; I’ve never seen anything like it.

Matteo·منذ 4 أيام

“No room available and awful staff”

I arrived and there was no room available, so they sent me to another branch across town.

Chris·منذ 4 أيام

“Da evitare”

The location was good for our reasons, but not for the main attractions. The hotel smelled bad, had no air circulation—especially in the rooms—, the rooms were excessively small for two people, the bathroom lacked amenities (only one towel, no hair dryer), we found many hairs under the sheets which were also the wrong size and didn’t cover the mattress completely, and overall it was poorly cleaned.

Davide·منذ 6 أيام