Sunset Harbor Palms 1-204

“Disappointed”

The TV had great channels, the couch was comfy, and the appliances seemed new; the place was mostly clean and nicely decorated. However, the code they sent me didn’t work, so I called the number provided and the entrance code was changed three times before it finally worked. I asked for a local agent’s number, who supplied a working code on the second attempt. The next‑door couple mentioned the previous guest had the same issue. There was no coffee pot, only a K‑Cup machine. The bed was worn, and the side next to the window had a divot where people sit and look out. Long dark hair was caught between the top and bottom sheets. The bathroom was very small, and the shower had no grab bars for older guests like me; I slipped on the ledge, bruising my ankle. They need a safety bar and a removable shower head. I could hear everything upstairs—chairs being moved, furniture rearranged, loud footsteps from adults and kids running and jumping. Not a pleasant stay.

Holbrooks·منذ سنة

“Noisy hearing steps from room above us and voices outside. Never had such an unpleasant experience upon arrival and no h”

The location was good, a mostly quiet area for tourists, and the view from the room included the pier, pavilion, and pool; the elevator was a nice option. When we arrived, the curtain rod near the large window was broken, with curtains on the floor and the rod dangling down to the floor. Nails were sticking out of the rod. The curtains and rod were near the bed by the exterior window, making us feel unsafe and shocked that a rental would be like this on arrival. I called Vacasa four times that evening and night with no help. No local contact, no manager, no maintenance person; we spoke to Vacasa representatives in Oregon while we were in Florida. No assistance until the next day. Only a contracted person to fix the curtain rod showed up. We felt very unsafe; the window totally exposed our room with no curtains up because the rod was broken. I couldn’t believe a facility would leave a room in this condition for guests. We never received a call back from a local Vacasa or a distant Vacasa representative, and no manager ever contacted us. This stay should be compensated for its unpleasant and unsafe conditions.

Marcia·منذ سنتين

The only downside was that there was only one mirror and the sofa bed mattress could be better.

Arguello·منذ سنتين

“Very clean, very relaxing, very quiet, we would definitely go back.”

The property was very well kept and convenient to everything. We were on the bay side, and the view from the room was the water and fishing pier—so pretty to look out and see people fishing day and night, not just concrete and buildings. Our villa was adorable and updated. For a studio, it had everything we needed. The furniture was comfortable, and the bed we slept in was so comfortable. The kitchen had everything we needed to cook breakfast. The staff was quick to send a maintenance worker to replace an electrical strip. We had no other issues and will definitely go back. The bathroom was very tiny, but it had everything we needed.

Cynthia·منذ سنتين

“We enjoyed our short stay. It was quiet and comfortable.”

It was a very nice room, comfortable and pleasant. We booked through a third party, so we didn't have access to the internet or pool area codes, but that didn't matter much. The only problems were no internet and a toaster that was dangerous to use—it needs to be replaced.

Cathi·منذ سنتين