Grand Southsea Khaolak Beach Resort - Reopening period

“No manager at venue = no one to manage issues like how to provide guests with hot water.”

No hot water in bathroom. When asked to fix problem was informed the manager had quit. 2 days no hot water and finally the last day before check out I was offered another shower in another room but was made to walk hotel with towel to use. When complained I was informed the hotel manager had quit, and told me that the room was not advertised hot water. Electrical wires exploded and switches missing also. No manager No hot water No customer service No response from complaints

Rich·منذ 4 أشهر

“Prima verblijf maar ik zou liever meer betalen om wat centraler te verblijven. Naast gelegen resort en beachclub memorie”

The rooms were very nice and tidy! The staff were friendly. The location and atmosphere were cold and burnt out.

Marjolein·منذ 5 أشهر

“Dirty, horrible unfinished scruffy rip off”

I paid a hefty price for a stay that turned out to be utterly disappointing; the hotel was unfinished, filthy, and of such low quality that I left the same day, feeling like I’d wasted every cent.

Jordan·منذ 5 أشهر

“Sadly wouldn't return but the hotel met my needs as a place to sleep and shower.”

To be honest, I only used the hotel for a place to sleep, I didn't eat any meals nor use any of the facilities. I loved the location being close to a fabulous little surf shop and fabulous restaurant called Salt Surf and also Memories Beach Bar. The beach in front of Memories Beach Bar was great, wish I could have said the same for the beach in front of the hotel. The hotel is not a 5-star. Further down Pakarang Beach is a JW Marriott, that definitely looked 5-star and the price reflects that. The nearby 4-star Apsara Hotel looked a bit nicer too, but again I think the price was a lot higher. So Grand Southsea is not a 5-star but also not priced like those nicer hotels, so I didn't feel too aggrieved. The beach in front of the hotel is a disappointment, so much rubbish and not looked after. So I went to the beach in front of Memories Beach Bar. No hotel beach at all. You can see the beach from the hotel beach-front rooms but there is a road and a small forest to look through to see the beach. The gardens were not very pretty and as I was at the end building, my view included an ugly building as well as the ugly gardens and road, forest and beach. The pool was a concerning colour of green when I arrived so it couldn't be used. By the next day it looked clearer but no lounge chairs to use, which I didn't mind because I was at the beach but I heard other people grumbling about

Melinda·منذ 6 أشهر

The price matched the quality perfectly! I read reviews before traveling and still can’t understand what people expect for this cost. Hot water was available in two rooms, there was a bar—room service offered drinks, and a lobby bar and café were on‑site if you wanted more. We left satisfied even though we braced for the worst before checking in. The rooms were clean, staff friendly, and the grounds well‑kept. We paid an extra 500 baht for a pet. The only thing missing was a private beach with built‑in loungers and umbrellas, but the hotel does provide loungers that can be taken to the shore and umbrellas in every room. Thanks for the service!

Yana·منذ 6 أشهر