“Lots of promises very little delivered”
The room was lovely and the staff welcomed us on arrival, but we didn’t see them afterward. This stay was very disappointing and far from what we expected. The champagne advertised as included with our room never arrived. We asked about it and were first told it would come with breakfast, but it still didn’t show up. Then we were told they hadn’t ordered any. A simple goodwill gesture or suitable replacement would have been appreciated. The food service was also extremely poor. On the first night our food arrived lukewarm. We ordered again another night and waited about two hours, only for the food to arrive completely cold, which we refused. The pool was not as described; we were told it was for one room only, even though the description said it was available to guests. Basic room issues included no extra toilet roll and no place to put rubbish once the small bins were full. Breakfast was another let‑down. We waited about 20 minutes before anyone even acknowledged us. There seemed to be just one poor guy trying to run everything himself. No coffee or juice was offered, and the overall breakfast experience was very poor. There were many explanations and excuses throughout our stay. Communication was only via WhatsApp, so we kept all the messages. Overall, this was not the standard we expected at all. The hotel had plenty of opportunities to fix things with even a small gesture of goodwill, but that didn’t happen. Very disappointing.
Lyndseyمنذ شهر