“Expectativas 0”
I was told the bed was comfortable, but the rest of the experience fell short. I arrived and the front desk claimed they had no record of my reservation; they then applied a pre‑authorization that I never signed, and at checkout they charged it without my signature. I had paid for breakfast at check‑in, yet the restaurant staff insisted I had to pay because it wasn’t included, and communication between departments was awful. The price listed on the booking site for breakfast differed from what the lobby charged me, and the receptionist’s response was “here’s the price, do you want it or not?” She showed little empathy. Nobody escorted us to our room even though it was far from the lobby. The room’s bathroom and shower felt like a tiny matchbox, so the value for money was non‑existent.
Ceciliaمنذ أسبوع