Rosewood Country Hotel

“good with exception of items above being disappointing”

The facilities and rooms were great, very comfortable and clean, and the staff were friendly and helpful. However, the food was average or below average for a 4‑star hotel, and the staff seemed to lack professionalism. The menu was extremely basic, breakfast was cold, there was no music, and the bar and drinks menus were lacking. Some condiment bottles at breakfast were old, dirty, and clearly expired—the Tabasco had started bubbling. Overall, attention to detail and ambiance were missing.

Berlinea·منذ شهرين

“Excellent stay”

The hotel was beautiful and the location was great—outside any busy town or city, making it perfect for a getaway. The rooms were lovely, spacious, and clean, and everything in the room, like the TVs, worked. The only thing we didn’t like was the morning noise; it sounded like staff were collecting equipment early in the morning, dragging it around the property from about 6 to 7 am on a Sunday. We were in room 15, the family room.

Sifiso·منذ 3 أشهر

“Good overall stay.”

The location was nice and out of town, the staff were really friendly, and the buffet setup was good. The only issue was that it was super cold when I was there, and it felt like the rooms weren’t properly insulated—though in the summer it’s nice.

Hanro·منذ 5 أشهر

“Good value for money weekend stay”

The staff were friendly and helpful, the rooms were clean and modern, the food was good, and the gardens were well manicured, but there was barely any seating around the pool and it was really cold.

Johannes·منذ 5 أشهر

The facilities and rooms were clean and comfortable, but when we checked in the receptionist handed us keys pointing vaguely in a general direction, told us our rooms were that way, and then left; I asked about parking closer for my daughter on crutches and was told no, with no further help. After moving to the room we went for lunch, ordered three items that were unavailable, and ended up with the worst chicken livers on soggy brown bread; we left for dinner elsewhere because we didn’t want to repeat that. On returning, I asked reception about breakfast since we had no check‑in info and all the info boards in my room were gone. The next morning at 08:30 almost everything was finished; I asked if they would refill, got a blank stare, and after a 10‑minute wait got bacon and baked beans, then another 10‑minute wait and a blank stare again. The third time I asked, the chef came, told me to give him a minute, but I had already waited 20 minutes and the bacon had been eaten by other guests. He eventually brought out mushrooms with baby marrows and onions, boerewors in little blocks, no bacon, and over‑cooked hash browns. No manager was present, no assistance, and I left without eating. At checkout the receptionist took the keys and said nothing, no “how was your stay” or thank you. I find it absolutely disgusting that on a long weekend management was absent, they ran out of food on Saturday and Sunday, and they could have at least made us a plate. The service and staff were absolutely disgusting.

Felicity·منذ 6 أشهر