Hotel Batumi Palace

Nothing. Everything feels like the hotel is about to go bankrupt; rooms are awful, we didn’t even want to shower, the toilet, the staff feel like they’re doing us a favor by being there, breakfast is served at 9 am, they opened the dining room at 9:15, less than half what’s shown in the pictures on Booking, the milk was not short, don’t order!

Yoram·منذ 3 أسابيع

“PODVODNÍCI!!!”

The receptionist demanded we cancel and only accept cash, refusing any card payment, so I handed over euros on the condition that no card charge would be made, yet she gave me no receipt. When I asked about the beach distance she said 15 minutes on foot, while the booking site claimed the hotel was on the beach; in reality it was about 1.5 km away. We were put in rooms 602‑603, which were still dirty at 4 pm and we had to wait another half‑hour for housekeeping. In room 603 the toilet board was taped up with sticky tape to keep it from falling, the TV didn’t work, there was a hole in the wall, a bare bulb where a lamp should be, and no shower gel – truly a one‑star property for the price. Breakfast the next morning was a shock: only bread, butter, boiled eggs, cream, tomatoes, cucumbers, cheese and the cheapest salami, which made me feel like I was back in the communist era rather than the 21st century. The kitchen staff explained that they couldn’t do better because the manager hadn’t supplied anything, so they served whatever they could find. The photos they advertise show a lavish breakfast, which is completely false. I complained to the receptionist on departure, but she stayed silent and wouldn’t answer. When I asked for the manager, she said he wasn’t there and didn’t know when he would return. It felt like a scam targeting both the booking platform and tourists, and I think the platform should terminate its contract with this hotel and impose heavy penalties.

Jan·منذ شهرين

I recently stayed at this hotel, and while it had its drawbacks, I found the location to be convenient, with a variety of room options available, including separate rooms for families. The staff were also friendly and welcoming. However, the breakfast options were limited and not very varied, but I suppose it was acceptable given the price.

Геймер·منذ سنة

“Очень некачественный сервис!!!!”

I recently had the misfortune of staying at the Hotel Batumi Palace, located on Bagrationi Street, Batumi, from July 14th to 30th, 2025. Although I booked the room through a popular booking platform, which listed the hotel as a 4-star establishment, I must say that it fell far short of my expectations. The room I stayed in, number 708, was supposed to accommodate three people, but unfortunately, it was plagued by numerous issues.

Белик·منذ سنة

“Не удовлетворены”

I stayed at this hotel, and while it was generally quiet and had a good location, I was disappointed with the lack of variety in the breakfast options. Additionally, the room was not cleaned or maintained properly, with dirty towels and no replacement. The staff were also not very friendly or accommodating, and seemed unprepared to handle tourist-related issues. Overall, it was an underwhelming experience.

Meiram·منذ سنتين