Lectore Atami Koarashi - TKP Hotels & Resorts

“Transfer to the station was a disaster but stay itself was good”

The stay up to checkout time was excellent. Comfortable room, onsen, amenities, view from the hotel. All exceeded my expectations. The day of our check-in staff was very helpful and friendly, unfortunately I can't say the same for the checkout morning. Because of miscommunication and lack of information about the transfer from the hotel we had to walk 25+ minutes to the station under the summer heat and with our belongings. Context: The hotel is uphill and far from public transport, you expect transfer to the city station after the checkout, and the transfer was suggested with several time slots to select from. We selected the most convenient for us, and 10 minutes prior on checkout day were waiting in the lobby for further instructions. When we tried to approach staff for details about transfer we were told to sit down and wait. Apparently staff on checkout day wasn't speaking English and this is OK, I actually can communicate in Japanese, but my approaches for communication were met with confusion so I didn't want to keep pressing the staff member and just waited politely. When it was time to take a transfer car we were invited by polite gestures without any explanations, while other Japanese passengers were helped with their belongings we had to carry ours to the car ourselves. Alright, no big deal, maybe the staff didn't see how many bags we had. It wasn't a deal breaker until transfer car stopped in middle of the city at some random stop and we were invited to leave the car (again by gestures). I mistakenly thought it's somewhere near the station and maybe station is just around the corner. By turned out while we were looking around public bus to the station arrived, everyone else got into the bus, while we were left at the station. Normally I would just call a taxi, it wasn't my first time in this city. Unfortunately during summer festival it's very hard to get a taxi and we were unlucky. So in the end we had to walk to the station. 25 minutes walk under the sun and with all our belongings

Liudmila·منذ 3 أشهر

“オンラインに乗せる情報と実際の状況をきっぱりと一致させるべきです。”

The view from the hotel was wonderful, but what we experienced on arrival was completely different from the online description and left us disappointed; although we booked without meals, we discovered that unless you’re part of a large group the hotel doesn’t serve any meals at all, which was shocking because a normal hotel would at least let you buy breakfast, and we had to call a taxi to go down the mountain every time we wanted food.

Brock·منذ 5 أشهر

The view from the room was great and the clean bed made for a memorable stay. Nothing negative.

Ide·منذ 5 أشهر

“最悪”

There was no dinner option nearby, and the staff suggested the train station instead of the nearby beach, which made the service feel extremely poor, especially for a young woman traveler.

Hitoshi·منذ 10 أشهر

“Foi razoável”

I didn’t have breakfast. I’d like more flexibility for breakfast, lunch, and dinner.

Milton·منذ سنة