Yello Guest House

“Painful robbery”

We were turned away from the hotel despite having a confirmed booking. The receptionist claimed they were fully booked, but after showing her our room details, she just shrugged and said it was our problem. It was really frustrating, especially since we'd been looking forward to staying there.

Williams·منذ سنة

“Painful robbery”

Nothing we didn't even get entry they claimed they were full even after showing them or room details she responded by saying it's too bad we full not my problem. Nothing we didn't even get entry they claimed they were full even after showing them or room details she responded by saying it's too bad we full not my problem

Williams·منذ سنة

After paying, the receptionist told me the hotel was fully booked and then called the owner, who told her to point me to another branch. I asked if that branch matched the quality, and she said it was lower. I checked the alternative room and it was far below what I expected. I called the owner to complain and asked to cancel so I could find another place. He agreed and said the refund would come once he received the payment. Now he’s ignoring my emails and WhatsApp messages.

Sibusiso·منذ سنة

Paid for a room, but the place was fully booked. The receptionist tried to fob me off with a lower-standard branch, which was basically a dump. I managed to get out of it, but now the owner's ghosting me about the refund. Not exactly the smoothest experience.

Sibusiso·منذ سنة