Hotel Boutique Itaim

“Bom tamanho e localização mas precisa de mais atenção”

The location was spot‑on and the room was quiet, spacious and the bed was comfy. Because it’s part of a Hilton, the check‑in was smooth and the front desk staff were friendly and professional. I even got to check in two hours early thanks to the hostess. The only downside was the housekeeping: the sheets, duvet and bathroom rug were stained, torn or yellowed, and I had to swap everything out after arriving tired. I also found a pile of dust under the bed that hadn’t been swept in ages.

Maria·منذ شهرين

The staff were really kind and helpful, which made the stay pleasant. The only thing that could use improvement is the cleanliness – it wasn’t up to the standard I expected.

Monica·منذ 7 أشهر

The breakfast was excellent and the location was great.

Jorge·منذ 8 أشهر

I was told by the reception that Sunday breakfast ran from 6:30 to 11:00, but when I showed the menu to the kitchen staff they took the food away at 10:30, claiming the menu was out of date. I felt misled and ended up having to grab a quick bite in just five minutes.

Mauricio·منذ 9 أشهر

The hotel is well‑situated, but I was staying in a pool apartment and the hotel wouldn’t provide a fork and knife for the dish I ordered from Due Cuocchi. If I had been in the hotel room, the experience would have been different. I’m a solo business traveler who often needs to review presentations, and after a long day I just wanted to eat and sleep. The refusal to give me cutlery was an unnecessary hassle, though it was eventually resolved. It would be nice if they offered utensils, cups, etc.

Luciana·منذ 11 شهرًا