WoodSpring Suites Novi Farmington

“Never again.”

We were told the room was for two, yet only a table and two chairs were provided—one chair was stuck at a desk, which was unacceptable for us to dine together.

Gordon·منذ 3 أسابيع

“Decent but can be better”

The kitchenette was a plus, but the lack of free amenities like complimentary coffee and ice was a downside.

Djshaft·منذ شهر

“宿泊施設としてあるまじき対応”

Because my flight was delayed, I arrived at 3 pm and was denied check‑in. Because my flight was delayed, I arrived at 3 pm and was denied check‑in.

Masaki·منذ شهرين

The entry was easy, the hallways were clean, and the carpet was fine. The deposit was never returned and there was no follow‑up explaining why.

Leeigh·منذ شهرين

Location. Where to even begin lol 😆. My sister & I typically stay in Airbnb’s when we get together for a visit, however, staying here at this hotel was more in our budget this time around. Even still, it was almost $300 for the 3 night stay and to me, that’s not cheap. Upon checking which we had 2 huge suitcases and LOTS of heavy bags and of course, the elevator was and still is broken (4 days later) and nobody offered to help with bringing our items to our room or even putting us in a ground floor room. We had to lug everything up by ourselves two flights of stairs. Anyway, we got checked in and noticed a familiar smell, but didn’t think much of it at first… We proceed to unpack the cooler full of food because the hotel room had a kitchenette. I guess somewhere in the small print they do tell you that the room DOES NOT come equipped with ANY kitchen amenities I.e. coffee pot (separate fee- not sure how much?), plates, bowls & utensils $30, pots, pans $40 and extra linens (??). As we inspected the room not only was the room not cleaned/ swept properly because clearly the top blanket had LAYERS of dust/ dirt, there was food on the backsplash of the stove, someone’s dirty sock in the shower, beer bottle caps on the floor by the front door AND BLACK MOLD ALL up in the AC unit and around the framing in the window. We brought this to the hotels attention which they sent somebody in to bleach the AC unit (but if you know anything about black mold- it doesn’t remedy the solution). The bleaching actually made the smell sooo much worse to the point we couldn’t even use the air conditioning during the rest of our stay and had to keep the windows open and endure the VERY LOUD sound of the highway…. The only reason why we are graciously giving this hotel even 1 star is because at least there wasn’t cockroaches, mice or bed bugs, yet lol

Grace·منذ شهرين