“Falta de profesionalidad, irresponsables ante un overbooking.”
At 16h on the arrival day they sent a message saying there was no room for me and my family. They left us hanging on 16 August. A disgrace. They didn’t give us accommodation and told us to find something else that same day, pay the highest rate elsewhere. They should have found a solution for me instead of leaving me stranded in a foreign country during peak season. On top of that, they charged me 580 € and didn’t refund it until 12 September. They were good at charging but not at providing service. Fortunately most hospitality professionals aren’t like them. It’s very bad, I don’t recommend trying to go, because they’ll probably leave you hanging anyway and won’t find a solution.
Estherمنذ سنتين