Nothing positive at all – the owners lie and you get conflicting stories from different staff. I booked the forest dome months ago, which promised a telescope, a private bathroom and kitchen inside the dome, plus a private spa right outside. I reached out to Nature Domes during the week to confirm the dome was free on Friday night and to switch my stay from Saturday–Sunday to Friday–Saturday. They assured me the same accommodation would be available. When we arrived on Friday, Shianne told me a glitch in the system from months ago had double‑booked the dome I’d reserved, so they moved me to a basic dome that only had a mattress and an outside bathroom and kitchen area, and the private spa they’d promised wasn’t even within walking distance. I was extremely upset because this was not what I booked. I demanded a full refund and said I wouldn’t stay, even though I’d driven over four hours to get there. They promised a full refund and offered me a free Friday night stay, but I declined because I was so upset. Shianne said they realized the double booking weeks ago but never contacted me to discuss an alternative weekend. I can’t understand why they think downgrading to basic accommodation would be reasonable or that a customer would be happy with it. I emailed asking when I could expect a full refund, and was told the matter had been referred to someone; I was promised a full refund after I refused to stay because the facilities were horrendous, basic, and the private spa was not even within walking distance. The owners then lied, claiming we were aggressive and threatening, and told us to leave – which was not the case. They then refused the full refund that had been offered.
Kateمنذ أسبوعين