Bretzel Bed Petite Venise Bed Shared Room City Center WiFi

Perfect facilities, in the city center. The rooms are very clean, equipped with everything needed for sleeping. The bathrooms are kept in perfect condition, clean and fragrant.

Mari·منذ 10 أشهر

“Mala experiencia, robo, tomadura de pelo”

I shared a room with a few other guests who were in the same boat; none of us had booked a shared room. My booking said I’d get a single room, but when I got there I discovered there were four beds.

Iria·منذ 10 أشهر

WARNING!! THEY ARE SCAMMERS!! I’m attaching photos to prove my point! It’s advertised as a single room, but it’s actually a room with four beds!!! The room is uncomfortable, lacking wardrobes, hangers, bins, or anything else besides the bed!! They demand a 100‑Euro deposit in addition to the price and never return it!! See the pictures to believe it. Then they disappear and never answer the phone!! To add to the discomfort, there’s only one bathroom for all five rooms in the house!! The hair dryer doesn’t work either, so it’s truly torture. I regret choosing it; it ruined my vacation.

Federica·منذ 10 أشهر

Overall, it was fine, thanks! The only downside was the few bathrooms.

Cristina·منذ 10 أشهر

Nada. It was a traumatic experience. I booked because the confirmation stated: “1 night – single room”. It was an essential condition for me to have a room to myself. On the day of arrival, I was confronted with a requirement to pay a €100 deposit in order to receive the access instructions, and only afterwards did I receive a message/instructions with different conditions — namely, a bed in a shared room. I contacted the property via the platform at 11:02 and have not received any reply to this day (two days have already passed). Check-in was at 18:00 and, at 17:30, I contacted . itself informed me by email that it was unable to reach you and cancelled the reservation. This left me late in the afternoon in a foreign city, with luggage and no solution, forcing me to book another hotel immediately (almost twice the price), after also having to pay for luggage storage (which would have been unnecessary had I been able to go to the hotel, since they provide that service). My main criticism is directed , for advertising something without being sure of what it is selling, and for handling situations like this without ensuring a suitable and nearby alternative. I also appeal to the French authorities responsible for tourism and economic/consumer inspections (as consumer relations are at stake) to investigate this accommodation, which appears to be selling beds in a shared room as “single rooms”. In addition, the deposit/pre-authorisation (€100) has still not been fully released, and I therefore request its immediate release. Your property and ruined a day of my holiday — a short trip for which I bought everything , from the flight to the hotels — precisely during the best hours to visit the Christmas markets

Francisco·منذ 10 أشهر