The location and rooms are great, but the staff at the restaurant and check‑in were unpleasant. The check‑in clerk was unfriendly. My partner, a tourist paying for the room, was asked to pay IVA simply because I am Colombian, even though we had seen other places where that was not required. He refused to help. At breakfast we arrived around 7 am and had to wait a long time for coffee, so we left to find coffee outside the hotel. Every time we asked, the staff was unhelpful and somewhat rude. Other tourists were also confused by the delay. I hesitate to post this review because I don’t want to cause trouble for the employees, but someone needs to address their customer‑service skills.
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