House of Felix - Surabaya Guest House

“Go somewhere else if you value your safety and comfort.”

It was one of the cheaper options, the AC worked, and you could refill water downstairs. The hotel is still under construction, and the front looks like a mess. Work starts early in the morning, and because the walls are thin you can hear everything. The rooms have mold and a weird odor, the bathroom isn’t very clean, and the electrical socket is barely attached to the wall, posing a risk. The biggest problem was that the area didn’t feel safe to walk around, so I had to rely on Grab for everything or order food delivery.

Tiffany·منذ 4 أشهر

“Disaster !”

Honestly, the only bright spot was that the night guard was kind and gentle. Everything else was awful: we arrived to an unfinished building. We booked a standard double room for two people but were given a single‑bed room. When we tried to explain the mistake to the manager, she said we’d have to pay extra for a bigger room, which made no sense. After 20 minutes of arguing, we were given a superior room that was terrible—mold on the ceiling, stains on the bed, hair, stickers on the furniture like a teenager’s room, five spiders in the bathroom, a rusty mirror, and rubbish in the shower corner. It’s hard to justify even 4€ a night for such a disaster.

Atilio·منذ 4 أشهر

“Recommended buat Bisnis dan Keluarga”

The service overall was very good, clean, and the staff were friendly.

Thea·منذ 7 أشهر

“Semuanya baik, di berkahi, di berkati buat bisnisnya lancar dan sukses selalu 🙏”

The recommendation is strong 👍👍👍. There are no negatives.

Thea·منذ 7 أشهر

Highly recommended 👍👍👍👍👍, with no complaints; the service was well maintained.

Thea·منذ 9 أشهر