Manaus Hotéis Millennium

Clean, orderly accommodation with a fantastic view from the rooftop terrace! We ate delicious food at the hotel’s restaurant. The rooftop terrace can feel a bit cramped in the afternoon, and a bar could also fit there.

Gábor·منذ يومين

“Descaso total com o cliente”

The location is great and the room is large. Unfortunately, an employee’s mistake cost us customers. We arrived at the hotel around 16h and were checked in by Alison at the front desk. At one point I asked where the parking was, and he explained how to get there through the entrance that serves the shopping mall and the medical center, even mentioning a glass door that leads to the parking lot. That night we went out for dinner, and when we asked how to handle the parking ticket, he apologized for forgetting to tell us that when it was a daily rate, a deposit is made and the customer does not pay for parking. So we asked him to fix it because we wouldn’t pay for his mistake. He refused and said we would have to pay, claiming he forgot because there were many people at the reception. We were shocked by his attitude and the total disrespect toward the customer. Why should the customer pay for the staff’s error? The problem wasn’t the amount or that he made a mistake, because humans err, but how he handled the situation was astonishingly disrespectful to the consumer. The hotel clearly does not know the Consumer Defense Code. I have to return to the city and would have made another reservation at this hotel, but I gave up and will never return, leaving this testimony to warn other guests.

Mauricio·منذ أسبوع

I really liked the accommodations, but we had issues with the TV and elevator. Breakfast was good, but the service fell short.

Melina·منذ أسبوع

The room was spacious. The hotel has a restaurant.

Glennan·منذ أسبوع

“Minha estadia foi ótima! Recomendarei o Hotel para meus conhecidos.”

I liked the service! All staff are very welcoming and helpful. I want to highlight Jessica, with whom I had the most contact; she is great! The lock on room 407 had trouble opening, and the bathroom smells unpleasant.

Jamil·منذ أسبوعين