Joli Hotel

“What is it?”

The staff were welcoming and the atmosphere was pleasant. I actually enjoyed the breakfast – it was my favorite – though some guests felt the selection could use more variety for a good morning after a night’s stay.

Heng·منذ شهر

I chose this hotel because it was next to the hospital. When I arrived on a Sunday, the staff were unkind and refused to give me two extra pillows to support my arm. The restaurant had very limited hours and there was nothing nearby. At 7 am the buffet had already been emptied. Only a young waiter named Phearat was kind and helpful to me. After traveling across Asia for over two months, this was the first time I received such poor service. I will not return after my next hospital visit, though the hotel and rooms were clean.

Karine·منذ 4 أشهر

“Top quality”

The rooms were spotless and the staff were friendly.

Thomas·منذ 5 أشهر

“c’est un endroit pour dormir, ni plus ni moins.”

The location was fine for me, but the check‑in process took far too long and never finished. I couldn’t get a second key card for my room. A plate of food stayed outside the elevator for two days with no one noticing. When I left the room, I had to ask reception to clean it, but no one told me that was necessary. Even after cleaning, the bed wasn’t made again.

Scheidegger·منذ 8 أشهر

My stay at this hotel was marred by several issues, including being given the wrong room and then being hassled when I tried to extend my stay. To make matters worse, I had to chase down the room cleaners to get my needs met. Overall, the hotel's disorganization and poor communication made for a stressful and unpleasant experience. It's clear that the hotel needs to work on its customer service and operational efficiency.

William·منذ 8 أشهر