Extended Stay America Suites - Hampton - Coliseum

“First and last stay”

The grab‑and‑go breakfast was decent, and the desk staff were friendly. However, I booked a queen studio but was handed a room with two beds without any prior notice; after walking in we had to call the front desk for an explanation, which they said was an upgrade to a mechanical room. When the fire alarm rang, there was no clear communication about fire procedures or how to return to our room.

Pennie·منذ 3 أسابيع

“Subjective Leadership has no place Hospitality”

I appreciated the assistant general manager, Tyreka, who was always pleasant and flexible, focusing on customer service and doing so when she was present, so I’d return because of her. The general manager, Bianca, was the complete opposite: standoffish, biased toward customers, and instead of probing for the root cause of an issue she immediately judged, made emotional decisions, and lacked the soft skills to handle an irate or dissatisfied guest, being inconsistent when enforcing policies.

Ebay·منذ شهر

The place was very quiet and relaxing, but I wish there were more seating options.

Aleeya·منذ شهر

“AWFUL!!!!!!”

The location was fine. Our stay was from 9/4 to 9/6. The first red flag appeared at checkout when the staff asked if we wanted to check out our room before they offered us a different one; I’ve never experienced that before, so we declined. Inside the new room, masking tape was taped to the sides to fix a piece that apparently couldn’t be repaired. The bathroom lacked a bathtub plug, which I only noticed at the last minute, so I had to use a washcloth to block the drain for my first night’s bath. While plugging my phone behind the nightstand, I found a pile of crumbs that looked like Pop Tart pieces. The room was set up like a kitchen with a fridge, a 2‑burner stove, a microwave, and a sink, yet there were no dishes, pots, pans, silverware, soap, or paper towels—wasting money on a room with no usable amenities. We received three pillows instead of four, so I brought my own extra. The worst part came on the evening of 9/5 when I was getting ready for dinner with my boyfriend. While standing in front of the bed’s mirror, I thought I saw a stink bug, but it was actually a baby cockroach on the floor. I immediately called the front desk, holding the washcloth with the roach. They told me to come down to the desk, but when I arrived they said, “We don’t need to see it—we believe you!” and mentioned they had had issues before. That explains why they’d asked us if we wanted to check out first. I told them I wanted a refund for both nights.

Tara·منذ شهر

“It was worth the money”

I was pleased overall, but it was disappointing to discover there was no pool after I had seen one listed when I booked, and the room’s rust was everywhere and needs updating.

Rotia·منذ 3 أشهر