A staff member apologized and was helpful. I was very disappointed – I would not recommend this place. It was one of the worst experiences we had in Bali. The property did not look like the listing or photos. When we arrived with family and luggage, we immediately had concerns about the property and access. A narrow alley led to the accommodation, making it extremely hard to bring our luggage in. The area around the building was dirty, with piles of rubbish right next to the property. There were many bugs around, and overall cleanliness was not what we expected or deemed acceptable. When I called the owner to raise our concerns, his reply was rude and completely unhelpful. He told me that if I had a problem, I should take it up with . He refused to offer any refund or assistance. We therefore did not stay and had to find and pay for alternative accommodation. What made it worse was that our booking was later marked as a “no‑show”, even though we actually arrived and contacted the owner about the problems. I explained everything, including why we could not stay, but was refused a refund. I was left paying for accommodation we did not use, plus the alternative stay. The whole experience was extremely frustrating. The property did not meet our expectations from the listing, cleanliness was poor, there was rubbish and many bugs, access was difficult, and when we raised our concerns the owner was rude and told us to deal with . We arrived, saw the property, raised concerns, and left. We did NOT simply fail to turn up. I strongly recommend anyone considering this property carefully checks access, parking, cleanliness, and actual condition before booking.
Jamieمنذ أسبوعين