Best Western Chicago - Downers Grove

“THIS HOTEL EXCEEDED MY EXPECTATIONS”

I was so pleased with the total experience at this location. The breakfast was excellent - much better than some other hotels I have stayed at. Everything was clean and comfortable

Christine·منذ أسبوع

Location. Humidity coming from the bathroom and soaking the carpet, mold smell.

Mario·منذ شهر

Everything was great

Hatter·منذ شهر

“Disappointing stay due to mold in the room and poor handling of my request to switch rooms.”

The location was convenient, and the staff I initially interacted with were polite. I was hoping for a comfortable stay after traveling, but unfortunately the condition of the room overshadowed the positives. The room had visible mold, which was extremely concerning and made me uncomfortable staying there. I repeatedly asked about changing rooms but felt like I was given the runaround instead of a solution. I had just gotten off a flight and was exhausted, so I didn’t have the energy or ability to find another hotel at that point. The situation was disappointing and unacceptable, especially from a cleanliness and health standpoint

Sabria·منذ شهر

Breakfast was good, but the light inside the bathroom didn’t work

Shaniqua·منذ شهر