Love Island House, 24h Pool, Heated Dining Pod – Nottingham

“Shit. Get this off booking.com. There is literally a family staying there”

It isn’t real. I wasted my time.

Aftab·منذ شهر

“Disappointing and dreadful”

I cancelled on the morning of check‑in, the hotel refused to issue a refund and ignored my emails—avoid it.

Suzi·منذ 6 أشهر

“Crap as previously stated, didn’t get there! Weekend ruined”

They cancelled on the morning of my stay and became unreachable; I never got to see the place.

Jason·منذ 7 أشهر

“Very small, smelly and inhabitable NO HOT WATER and EXTREMELY COLD Backyard SHED”

It was a backyard shed, not livable in winter, and the staff ignored calls and messages; photos were censored because there were so many. The property was misrepresented, had no hot water even after running the taps, the bathroom was outside and freezing, the sleeping area was an uninsulated wooden shed with only one inadequate duvet for a double bed, there was no corridor lighting making the stairs unsafe at night, no toilet paper or basic toiletries, a strong toilet odor, a dirty cooker/oven, no proper kitchen or sink, no clear water source, and the pool area felt unsafe due to limited space. Getting a fair refund or compensation was nearly impossible; the resolution offered was minimal and did not match the severity. I strongly advise future guests to stay away, especially in cold weather, as the listing does not reflect reality and post‑stay fixes are extremely hard.

Adetutu·منذ 10 أشهر

The property looked nice at first, but the owner set up a “single bed” (a folding bed only 10‑15 cm off the floor) for my 4‑year‑old, which was hard as a rock; hot water didn’t work at all, Wi‑Fi was down so we had no TV or internet; a pipe leaked from the toilet sink, flooding the floor; I got no reply when I tried to contact the property; I paid £138 for literally 5 minutes in the pool because it was cold, and the bed was too small for three of us so my little one couldn’t sleep on the folding bed.

Lovasova·منذ 11 شهرًا