Extremely disappointing stay 1. DO NOT BOOK THE HOTEL EXPECTING TO USE THE POOL. 2. IT IS FROWNED UPON TO EAT ANYWHERE BUT AT THE HOTEL. I have to say I am extremely disappointed with our stay at Hildegard Hotel and, based on our experience, I would not recommend it. The hotel is split into two buildings. We stayed in the building adjacent to the main reception. From the very first morning, the experience was disappointing. There were not enough tables for guests to sit at breakfast, and the breakfast selection was extremely poor. There were two juices, some salad, one cake, chips, sausages and only two types of bread to choose from. It was nothing like what we expected from a hotel stay. However, the biggest issue was the electricity outage. At around 9.30am, the electricity went off and we were told it would only be for approximately four hours. In reality, it did not return until 5:28pm — over eight hours later. We were staying on the top floor with three children. Because there was no electricity, there was no lift, meaning we had to use the stairs throughout the day. There was no air conditioning, no TV and no way to charge our phones or other devices. In the middle of the heat, this was extremely difficult, particularly with children. The shower water was extremely cold. At first, in the heat, we thought this might actually be a relief, but it was so cold that it was difficult for the children to shower. What made the situation worse was the lack of communication. We were initially told the electricity would only be off for four hours, but there was no update explaining how long the outage was actually going to last. There was no generator or alternative way of providing relief from the heat or allowing guests to charge their devices. Of course, we could go outside, and we did for the 4 hours, but with three children there wa only so much time we could spend outdoors in that heat. We were paying to stay in a hotel and expected the basic facilities to be avai
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