Chestnut Lodge With Hot Tub

Beautiful lodge. Well equipped Warm and comfortable. Nothing

Deborah·منذ 7 أشهر

“Lovely relaxing stay in comfort”

Lovely spacious lodge. Particularly enjoyed using the hot tub. The pillows were small and lumpy, and the TV was temperamental.

Craig·منذ 7 أشهر

“Lovely stay for the new year”

Spacious and homely. Nothing

Beth·منذ 9 أشهر

“Embarrassing weekend.”

The location was perfect. Was originally advertised as 2 twin beds , 1 double and 2 sofa beds . No sofa beds. This put us in a very embarrassing situation. Message left on answerphone no reply. Message sent, no reply. Battery had to be removed from smoke alarm as kept beeping. No safety instructions for hot tub although we were told to read. Wrong password given for WiFi. After the event and my contacting the company we were offered 50% off two lodges for another stay. That would be exactly like we had paid this time and as we are not visiting the area again was not an option. I was told we should have requested a sofabed and bedding but nothing on the advertisement to say this. The manager said she would ring me back on Friday. Nothing. I contacted her at 17.10pm. I understand that she was busy but a bit of courtesy would not have gone amiss. She then said she would ring after 10 am on Saturday. No phone call just email with the offer. I declined and asked for a response. Nothing again. I was told the bed situation was outside the control of the property management, surely they should check what is bringing advertised. I booked this in good faith and was left with a very embarrassing situation

Elliott·منذ 10 أشهر

The location was lovely, but the lodge was filthy—hairs on the pillows, cobwebs and dirt everywhere, and the bathroom was disgusting. I called reception the next morning to complain, and they said they’d send someone to clean while we were out; a few items were moved, but no cleaner actually came. Very disappointing stay 😞

Natalie·منذ سنة