“A very disappointing stay with a serious security issue and room conditions far below expectations.”
Good breakfast, a good restaurant, and a very friendly waitress. The hotel is also conveniently located near a supermarket. The biggest issue was a serious security failure at check-in. The receptionist gave us a key card to the room, but when we entered, another guest was already staying there and sleeping inside. This was extremely shocking and uncomfortable for everyone involved. We were then moved to another room, but the room was in poor condition: very small, in need of renovation, with a non-working minibar fridge, cobwebs, signs of water damage, loose fixtures, and difficult-to-use air conditioning. Despite the booking being for two people, only one towel and one set of toiletries were provided. After being given access to another guest’s occupied room, we no longer felt that our belongings were secure. Hotel staff were also frequently talking and smoking directly outside our window. There are many stairs, no help with luggage, and the correct hotel entrance is not clearly marked
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