Hilton Garden Inn San Marcos

“Terrible. Charging customer double the normal rate during move-in weekend is horrendous.”

The front desk clerk was the rudest, most awful person I’ve ever met, lacking any courtesy or willingness to help. They took $400 for one night and then claimed no room was available at 2 am during a college move‑in weekend—an absolutely horrible experience.

Glenda·منذ أسبوعين

The service was good, but the staff behavior was problematic.

Islam·منذ أسبوعين

The place was clean and pleasant, definitely worth a stay.

Sal·منذ 4 أسابيع

“A little disappointed”

The hotel was tidy and easy to reach from I35, and it’s near the football field at Texas State and my grandson’s apartment. When we got there, nobody was at the front desk to greet us; another guest passed by, saw me waiting for five minutes, and said, “oh she is around here somewhere, it takes a minute sometimes.” I even walked around the corner to check if anyone was in the back office, but there was no one. The pillows on the bed were terrible and offered no support, which everyone in the room noticed. My juice glass had a chip in the rim. I’ve traveled a lot for work before retiring and have always stayed at Hilton Garden Hotels without any problems. I think the General Manager should look into these issues.

Margie·منذ شهر

“Clean, friendly and great location!”

The location was great, close to Wimberley, the outlet malls, campus, and many dining spots. The staff gave the best recommendations on where to eat. Parking was easy, and the facilities were clean. It’s a great spot and I’d stay here again. Easy access off the feeder.

Amber·منذ شهر