TREE of LIFE

The resort never managed to tidy our room in the two days we were there, even though they promised a half‑liter of water each day, so housekeeping never showed up; the toilet leaked from under the bowl, the bathroom light flickered dimly, there was no hot water for the whole stay, and the windows were nailed shut. Breakfast was supposed to be included in the room rate, yet when we arrived at 9 am there was nothing served and the staff were arguing over food and clean dishes. The surrounding restaurants and restrooms were filthy, many items on the menu and most drinks were missing, and despite repeated complaints the reception never resolved any of these issues. The overall service was poor, the fixtures looked old and worn, there were cockroaches in the room, no bottled water despite it being listed in the price, the curtains were torn, and the breakfast suffered from a shortage of food and utensils.

Assem·منذ شهرين

The reserved suite wasn’t available.

Adilbek·منذ شهرين

Overall, the experience was positive, but there are things to know beforehand. Check‑in went smoothly; we were greeted nicely and given a spacious, bright standard room of 38 m². The room was comfortable, clean, and cozy. However, the room kit was disappointing—no bathrobes, and when we asked for them, we were told they’re only for higher‑tier guests. Slippers were provided, but bottled water wasn’t replenished. The hotel’s main selling point is the separate VIP zone for guests on the property: pools, a restaurant, and a private beach, which are much quieter and less crowded, making the stay truly comfortable. It’s especially pleasant to spend mornings from 8:00 to 10:00 and evenings from 20:00 to 22:00. The main water park is almost always full; during peak hours it’s very busy, so I wouldn’t recommend going there just for the water park. We tried the Italian restaurant—pizza was very good. In short, the stay left a good impression thanks to the roomy room and the calm VIP zone. If you value silence and comfort, this could be a good option, but don’t expect top‑level service in standard rooms or culinary surprises. The beach needs improvement; guests go there reluctantly.

Elvira·منذ 3 أشهر

Good afternoon. We stayed in block near the VIP zone, room 403. The area was nice, but the beach needs upkeep—few loungers and half of them are broken. The room was good, spacious, the bed was clean, and there were towels for each person, bath and face towels, a kettle, glasses, and all the usual toiletries (shampoo, conditioner, toothbrush set, comb, even a razor set). No bathrobes or slippers, but that wasn’t a big deal. The room was cleaned daily. If we needed anything, the cleaning lady helped immediately and called someone else if needed. Reception had only one woman who knew everything (I can’t remember her name, she was a senior Kazakh girl), she was great, found our room quickly, and explained everything. Overall, the staff attitude was pleasing. Only the other guests were disrespectful, littering wherever they stayed, which was sad. The all‑hour restaurant had good food, though not cheap. The waiters were young, not all experienced, but they tried, were polite, and did a good job. Breakfast was hearty and tasty, with cereals, eggs, cheeses, sausages, bread, and even buyrasaki one day, fruits, vegetables, homemade cottage cheese, several jams, honey, milk, and kids’ cereals; not like a 5‑star hotel, but you wouldn’t go hungry. We were delayed about 15 minutes opening the buffet in the morning, but I don’t think that’s a big deal. Again, the guests seemed to see everything for the first time; children were careless, dropping and throwing things, and parents didn’t care. In the end, we were satisfied with the trip, the area is beautiful, but the shoreline needs more care and guests should be more respectful. Wishing you prosperity and grateful visitors.

Ботагоз·منذ 4 أشهر

“Видимо, когда-то это было хорошее место, но не сейчас. Крайне не рекомендуем!”

Mmm… Nothing. Maybe just that they refunded the stay and drove me to the cottage in a golf cart. Very dirty. At check‑in it smelled damp and like dogs. Corners were filthy, wires were ripped from the root (antenna, phone), the toilet was busted, furniture was worn out—could list more. It wasn’t worth it. We left. PS Breakfast? ))) I was ashamed to photograph it. Instant coffee, a war over napkins and eggs.

Alexey·منذ سنة