Family Hôtel

“Friendly but squalid.”

The manageress was extremely friendly and helpful. There was no breakfast at all, though free tea and coffee were always available. My room had a strong damp smell, especially in the shower which clearly had a leak or overflow issue and looked really grimy. I avoided using it because it was too squalid for my taste.

Douglas·منذ شهر

“Uninhabitable room, dirty facilities, and terrible service with a receptionist who constantly hangs up on us.”

We only stayed one hour out of the planned four nights because of a terrible odor, a filthy toilet, broken lights, and a door that wouldn’t close properly. The receptionist was gone at 20:00, leaving us stranded. When we returned on September 14, she refused to help, saying it was “too late.” The manager tried to call us about a refund, but the receptionist kept hanging up whenever we called back. The staff were extremely unprofessional and the place isn’t suitable for families.

Monica·منذ شهر

The hotel is close to the city centre, but the quality of service left something to be desired.

Rachid·منذ شهر

Despite multiple requests, it was impossible to obtain a bill.

Thierry·منذ شهرين

“Dilapidated and understaffed. Hotel provides toilet paper.”

The hotel supplied toilet paper, but the shower drain emitted a brutal stench and a sewer smell filled the bedroom. Staff vacuumed the hallways at 9:30 PM. The soap dispensers at the sink and shower were empty upon arrival. We were told the breakfast room would open at 8 AM, yet when we arrived after 8 AM the door was locked. The toilet flush handle was broken, there were no towel hooks in the bathroom, and the shower sliding doors were dirty and brown. The mattress was concave and the pillows were lumpy. At check‑in we were warned that there would never be anyone at reception and that guests should call a cellphone number if they needed anything.

Monica·منذ شهرين