NIZUC Resort & Spa

“Merveilleux”

The team was flawless and the hotel itself was great.

David·منذ شهر

“Wonderful hotel”

Everything was fine, except for some technical problems with the room that took a while to resolve. Other than that, everything was wonderful.

Galoob555·منذ شهرين

We loved the property and the quality of the food, but breakfast was pricey. The hotel itself is beautiful. The huge construction site and the noise were terrible; we could hear and see it from all the pools and the beach. We wish we’d known about it before arriving.

Annelize·منذ شهرين

“Family stay at Nizuc”

Beautiful modern architecture including impressive entrance (wonderful smell!), huge rooms (we stayed on 4th floor of Chechen/no.8 building), efficient buggy service, fantastically equipped gym, great quality food (breakfast and adult only restaurant on the beach our favourites), housekeeping excellent, friendly staff, really well maintained grounds. 1) Huge building site right next to the two pools - loud noise throughout the day. Will probably be months before they finish as multistorey hotel being built. Would have been a deal breaker had we known before booking. No acknowledgement from hotel though, could at least offer a free drink to guests at the pool as an apology for the inconvenience? 2) This is not the property to go to if you want to enjoy the beach. Side closest to the main building - entrance almost swamp like, unpleasant. That is why hotel shows photos of SUPs and canoes (free to use) because one cannot swim there at all. Side where adult pool is better but kids not allowed there and noise from building site is awful. 3) Appreciate that this is a premium property but prices for soft drinks are silly, USD 15 for large bottle of water, same for a coconut. We would have stayed in the resort more, including for dinner if we didn't feel like we were fleeced for money at every opportunity. Easy to get an Uber (choose local taxis which are cheap) and ride into town to eat at some fantastic restaurants: Porfirio's and Harry's Stekhouse were our favourites. Suggestions: For hotel in this price category would have expected pools to be cooled as really unpleasant late afternoon and in absense of sea alternative. Disappointing to see plastic bottles served in hotel. Real opportunity to be more eco aware. Hotel sits next to mangrove ecological park - why not organise hotel trips with a resident biologist to try to locate local wildlife?

Marina·منذ شهرين

The architecture of the spaces and the room were amazing.

Manuel·منذ شهرين