“Find a better option. I don’t recomend, more hassle than it’s worth.”
It’s not the property that was the issue. The keys had to be picked up and returned from a lock box away from the property. The contact, call centre would not give the code before 3pm, fine print room MAY BE AVAILABLE FROM 3, not is available from 3. They missed an earlier email, re times and dates of star. Only 1 big plate, 1 small plate, no tv remote in the room. (Only noticed when we went to recap the Sydney fireworks, 3 days into our stay). Not helpful re where to park the car, there is a cheap carpark close by that WE found. The room was fine, the hotel staff working there were lovely, the call centre staff were not helpful. For that reason, the key pick up being inconvenient, (there is a key lock box facility at the property), and the lack of some basics I just would find a place without the hassle of dealing with this company again. The fine print about room times was just rude, especially when the time it would take to get to the property would make it well after 3pm, they wouldn’t even give it to me so we could at least get to the property to hang by the pool or get a coffee there. 2 small children and a grandma, it was just difficult
Felicityمنذ 9 أشهر