San Juan Hotel

The reception was welcoming, but the TV in the room wasn’t working.

Letizia·منذ شهر

The hotel is an eclectic building created from former aristocratic houses; it’s unique and quite interesting. The staff is very attentive and pleasant. Breakfast includes a variety of good food. The location is a big plus, right in the heart of Downtown with plenty of restaurants, shops, sights, etc. The shuttle to/from the airport is a strong positive. The soundproofing is very poor—you can hear staff talking all day. If you’re near the restaurant, the noise is disturbing (room #207, for example). The hotel can feel very commercialized because it hosts various events—weddings, parties, conferences—which can detract from guests simply lodging and relaxing.

Mario·منذ شهرين

“Nombreux points à revoir”

The hotel sits right in the city centre, the rooms were tidy and the front desk staff were friendly, the beds were comfortable and the rooms spacious, and the porter was very helpful; the free parking was also a nice perk. On the downside, the noise was a problem because the building has three open‑air patios that run up to the roof—one by the reception, another along the corridor, and a third overlooking the restaurant—so every room faces a patio, making it inevitably loud, especially those near the reception and restaurant; even from the “corridor” patio we could hear the restaurant. Adding glass partitions between the ground floor and the upper levels would preserve the patio feel while cutting the sound. Our rooms also bordered the linen and cleaning‑supply storage, so we constantly heard housekeeping staff moving about. When we used the laundry service we weren’t sure if our clothes were ironed or just folded, and we had to pick them up at the front desk and carry them up to our room ourselves. Despite asking for a room change at 3 pm via the door sign, our room still hadn’t been switched. The restaurant’s service and food—for both dinner and breakfast—were mediocre, with industrial‑style jams and a disappointing hot chocolate.

Stephane·منذ شهرين

“POOR Customser Service DON'T STAY HERE”

Great location and Denise works at the front desk is wonderful. She is so helpful and understands Customer service. She deserves a Raise or Promotion. It is a beautiful hotel but there are lots of beautiful hotels in El Centro, Cuenca with much better service at lower costs. Poor service at breakfast. The staff seems to forget who I was in spite of the fact that I stayed at this hotel for 13 days in July 2026. I asked many times in.Spanish and English for HOT Green Tea. Sometimes the wait was over 10 minutes even if I was the only person at breakfast. They were busy chatting with each other. I asked the same wait staff daily but they couldn't remember my tea request or room number. There are limited outlets in the room and staff gave me an extension cord at my arrival so I could use my computer. However they suddenly removed the cord before my departure?? Why?? I still needed it and took about 30 minutes before I recieved it. I asked to spesk to Manager but I guess none on duty?? They ignored my request to speak to a manager. Room 101 is near the front desk and Always COLD since there is a draft from the open door main entrance to the hotel. They have a heater at reception area since its so cold in the lobby but the cold air passed thru. I never got HOT 🔥 water from the basin or the shower in my room.t did get lukewarm water so it was quick shower and wash my hands and face. The room was cold so hot 🔥 water was important. I did inform the front desk and asked to speak to manage but none responded. In person. I was given a I'm sorry note (and gift which I refused).when I checked out. I dont consider this good response To my issues. I was required to Pay for my room in.advance at arrival so didn't have to option to change hotels. Many nicer hotels in Cuenca allow you to pay your bill at your departure. I have stayed at this hotel 5 times in the past 3 years but the last 2 stays there were issues which management chose to ignore. I WILL NEVER STAY AT THIS HOTEL AGAIN. I recommend you select ANOTHER HOTEL for your stay in beautiful Cuenca

Anush·منذ 3 أشهر

“Great location and very nice staff”

The view was amazing.

Marlene·منذ 3 أشهر