SM Exclusive Accommodation

“Superb”

I would highly recommend this place for a peaceful, tranquil stay, and I’m definitely coming back. I loved everything.

Ntobeko·منذ 4 أشهر

“Great stay, nice and quiet”

The hotel was quiet and safe, the staff were friendly, and my room was clean and smelled fresh. The only issue was that the shower cap kept splashing water all over the bathroom.

Lunathi·منذ 4 أشهر

The beds were clean. Unfortunately, the Wi‑Fi didn’t work and the TVs had been removed.

777zpkmp·منذ 4 أشهر

“My stay was disappointing.”

The location is great, just a few minutes from the beach and within walking distance of the shops. The property was in a highly unacceptable condition and did not meet basic accommodation standards. I saw a lizard crawling behind the wardrobe, the walls were filthy with visible hand marks and hadn’t been cleaned or painted in a long time, and there was no Wi‑Fi throughout my stay. The caretaker repeatedly said the owners had been notified, but no action was taken before I left. The TV in the room was not working. Lighting was a major issue: there were about six ceiling bulbs—one was completely out, and three were flickering badly, causing headaches. After I requested assistance, the caretaker removed the faulty bulbs, leaving only two working lights, which made the room poorly lit. Security and maintenance were also concerning. The main door was dirty, weak, and appeared easy to force open. The blinds were broken and could not be closed. The bathroom was in poor condition: the toilet had a constant leak, creating a continuous noise that was disruptive, especially for a light sleeper. The basin tap came loose when opened and clearly needs replacement. Furniture was worn and unstable. The bed’s headboard made loud squeaking noises against the wall with any movement, and the table was old and unsteady—I nearly dropped my food using it. Housekeeping was non‑existent; the unit was not cleaned during my stay, and rubbish accumulated, leaving food waste to rot in the bin. Overall, this property is poorly maintained, lacks basic functionality, and requires urgent attention before it should be considered suitable for guests.

Selematsela·منذ 4 أشهر

I was really impressed with the infrastructure of the house, the landscaping, and the cleanliness of the interior. The staff member we met was warm and welcoming, and the location was perfect - right near shops, restaurants, a mall, petrol stations, and the beach. However, things started to go downhill when we realized there was no Wi-Fi access, despite it being promised on the website. We also had issues with locked doors, faulty wall plugs, and a dirty pool.

Hlophe·منذ 8 أشهر