The room and hotel premises are very clean. When we arrived, we were exhausted and wanted a warm smile and a friendly welcome at the reception. Unfortunately, the receptionist seemed quite unfriendly and did not smile or show much warmth during check‑in. Later that afternoon she was more welcoming and smiled at us, and she was also friendly the next day. The first impression was already disappointing. A warm and friendly welcome at check‑in can make a big difference, especially after a long journey.
Jayasuriyaمنذ أسبوع