Extended Stay America Suites - Memphis - Germantown West

“Excellent time”

Nice staff.

Kevin·منذ أسبوع

Bed comfortable, staff friendly, and I managed a last‑minute booking.

Dejalyn·منذ أسبوعين

“Poor management customer service”

Location good. The manager/owner had terrible customer‑service ethics, but the employees were excellent.

Sherry·منذ 4 أسابيع

“Great location... but the room”

The location was the hotel's only saving grace. Everything was close by and the area was nice. First of all, the description/advertisement of a good breakfast is demonstrably false. I don't think that old coffee and a basket of 2 Nutrigrain bars constitutes a breakfast, and it's definitely not a good one. There was blood on the wall under the curtain of our room. The bathroom floor was filthy. There were no plates, utensils, or cooking materials whatsoever. When I asked for a fork, I got offered a box of plastic utensils, so I could pick my fork out. No plates, or anything of the kind. The room smelled just awful, like a teenage boy's old gym shoe, despite the horrible air freshness they had to try and cover it up. When I asked for another towel, I was told I had to bag up and turn in the other towels before I could get a replacement. So, if you're someone who likes to use 3 towels to bathe with, you are out of luck. The carpets made you weary of walking around barefoot. I saw the 6.8 rating and felt compelled to write a more factually correct review, based upon our experience

Scott·منذ شهر

The sheets felt like sandpaper, the carpet was stained everywhere, there was an unpainted patched area behind the bathroom door, the room never cooled properly, and a strong pot‑smoke odor lingered even though the place was advertised as non‑smoking.

Lisa·منذ شهر