Extended Stay America - Kansas City - South - I-49

The location was fine. The staff over‑booked me, and the next shift told me I had to leave with only a half refund after staying just one night. 0/10.

Colbert·منذ 3 أسابيع

When I arrived, they claimed to have my reservation but no room was available because they were over‑booked, so I had to go elsewhere. The place looked somewhat run down.

Richard·منذ 3 أسابيع

I couldn’t stay at all because the office was closed when I arrived, and the late‑check‑in line told me there were no rooms available even though I had prepaid. I now need a refund.

Steven·منذ شهر

“I have stayed in tents in Africa that were cleaner”

We found no positives. We decided to sleep in the car instead. The room was infested with bedbugs, had an offensive odor, and the fridge front looked covered in blood or feces. There were roaches everywhere, furniture was falling apart, no coffee maker, no toiletries, towels were used and had hair, and most outlets didn’t work. I have photos if needed.

Stephanie·منذ شهرين

Water damage was obvious from floor to ceiling on the back wall, the room was dirty, and my feet turned black from walking barefoot. Walls, outlet covers, and the inside of the microwave were all gross. The security latch on the door was broken, so I couldn’t lock it.

Cody·منذ 3 أشهر