“Nice place but questionable staff manner from front desk”
I liked the room and the breakfast. The doorman, a young Chinese guy, never greeted or smiled, as if he was afraid to communicate even basic with foreign guests. At reception I was satisfied with the lady, but the front desk man named “James” gave me an unpleasant experience. I asked him to help locate a nearby foot‑massage salon; he couldn’t find it from my foreign phone, even though a local phone could. I showed the salon’s name and address, but he refused to help and ignored my request. He even spoke in Chinese to another receptionist, implying it wasn’t our business, which I understood. I received no support, no smile, no apology, and no alternative offered. This was the first time I experienced such arrogance from a hotel staff member.
Agnesمنذ أسبوعين