The Beacon Charlotte Airport by IHG

They cancelled my room as soon as I got there and still want my refund.

Nikkitay·منذ شهر

“The worst see my pic and read my review please”

This was, without a doubt, one of the worst hotel experiences I have ever had. From the moment we arrived, things were already concerning. The elevator does not work properly—you cannot even call it from the floor. Someone has to come and operate it with a key just to get you to the rooms. Then we entered our first room, and the smell of **moisture and mildew was overwhelming**. When I took off my shoes, I realized the carpet was actually **wet**. The room itself was in terrible condition and looked extremely neglected. We asked to change rooms, and fortunately, the room on the floor above appeared to be recently renovated and was in much better condition. Unfortunately, that was not the end of the nightmare. When we returned to our room later that night, we found a **homeless man lying on the hallway floor right outside the rooms**. The entire hallway smelled terrible, and we were honestly frightened and uncomfortable having to walk past him to get to our room. We immediately reported the situation to the front desk. However, the man remained there for quite some time, which made us feel even more unsafe. The next morning, during checkout, we told the front desk employee what had happened. His response was honestly shocking. He told us that **this happens frequently**, that the man is homeless, that he is harmless, and that he **regularly comes into the hotel** That is NOT something a guest should have to deal with after paying to stay at a hotel. Between the horrible condition of the first room, the wet carpet, the smell of mildew, the lack of basic maintenance, and the security concerns in the hallways, **we had one of the worst nights we have ever experienced at a hotel.** 🚨 I strongly recommend NOT staying at this hotel. If you are traveling with your family or simply expect a clean, saber. Look somewhere else

Vanessa·منذ شهرين

“Phone in room didn't work and no late checkout either.”

Everything.

Anthony·منذ 3 أشهر

It was excellent.

Flerida·منذ 3 أشهر

The remote didn't exist, we asked for a new one that didn't work, the toilet barely flushed, breakfast was late so we missed it because we had to catch our flight.

Kama·منذ 3 أشهر