Holiday Inn Express & Suites - Potsdam by IHG

The breakfast selection was perfectly adequate. The staff at breakfast were very helpful, friendly, understanding, and even thanked us for feedback despite the huge crowd. The hotel’s location was generally suitable for our stay. The reception staff were unprofessional and unresponsive. Both in the evening and at checkout we found the employees condescending, inflexible, and not helpful. A complaint we submitted in writing to management has been completely ignored – no response or apology. The breakfast area was clearly too small for the total number of guests. It was extremely hard to find a free spot for five people, and the buffet had long lines and waits. The carpet had very unsightly, obvious stains. With modern wet cleaning methods, such a problem should not exist in a hotel nowadays. Air‑conditioning issues: we booked two rooms. In one room the AC was very loud; in the other it couldn’t be regulated at all and ran continuously. Room size and bathroom: with the pulled‑out sofa the room was extremely cramped, barely enough space to walk through. After showering, the bathroom quickly flooded half of the space. In conclusion, due to the consistently negative impression of the staff, the ignored complaints, and the room deficiencies, we will definitely not book this hotel again.

Sophie·منذ 3 أسابيع

“Great stay. Recommended.”

The location was great, right next to the train station and right in the city center. The bed and pillows were excellent, and the breakfast that came with the stay was good.

Renato·منذ 3 أسابيع

“I'll come back if I'm in Potsdam.”

I liked the location—conveniently close to the train station, attractions, and restaurants. The room was well designed, cozy, and had a very comfortable bed. Finally a room that actually had space to sit down, unpack, hang up my jacket, and make coffee or tea—something that isn’t always a given. The same goes for the bathroom: it was spotless and well designed, with a comfortable shower and a large vanity area with a sink and a shelf. I have no complaints whatsoever. Unfortunately, we only stayed for one night. The price also included a breakfast with good coffee and a wide selection of hot and cold dishes. Nothing really.

Hanna·منذ 3 أسابيع

“Für einen Potsdam-Aufenthalt von wenigen Tagen ist das Hotel völlig in Ordnung”

The location was close to the city center, the breakfast was sufficient, and we could park our car – the fees were fine. There is no real criticism.

Rainer·منذ 3 أسابيع

“Stress beim Personal und beim Frühstück”

The location was very good, the facilities were clean and modern. The staff were constantly overwhelmed. At check‑in self‑service was required, but the system was also overloaded. Parking in the hotel garage had to be billed separately, so you couldn’t check out yourself. The breakfast area was always overcrowded. Both coffee machines required long queues. If you used the off‑peak times, the buffet was either not fully stocked or most items were gone. Our room was open 24 hours because the lock mechanism was defective and the handymen were unreachable. They say this happens often. Because of the air‑conditioning, you can’t ventilate.

Dörte·منذ 3 أسابيع